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CRM Systems Administrator


(Tank Recruitment - System Administrator - Dynamics CRM administrator - CRM Administrator)

CRM Systems Administrator.

Job Purpose

To ensure that the CRM system is configured optimally to support business activities and processes across the company, now and in the future, in order to:

  • Improve efficiency, reduce administration time and enhance robustness in data entry, data manipulation, report generation, and the generation of other information management processes.
  • Facilitate integration with other teams that are responsible for other systems that handle information across the business.
  • Improve customer experience in terms of service provision, convenience and quality of information interface and output

Encourage consistency of systems and process, as far as is appropriate, across the business

Main Duties

To act as a central coordination point for super-user's requests and in configuring the CRM system to meet the user needs.

If necessary, (i.e. where reprogramming may be needed), interact with software developers in IT, to implement changes and enable future enhancements or customisation.

To act as a central source of technical expertise in CRM functionality, operation and configuration to support super users and provide updates/training where and when needed.

Where necessary to influence stakeholders if conflicting or incompatible demands are made. This will involve liaising with senior users to resolve issues and where appropriate standardise systems/processes.

To facilitate operational reviews, with senior users, on future functionalities to enhance the benefits of CRM implementation

To interact with staff who have responsibility for other management software systems to ensure seamless integration between various packages, (e.g. Laboratory, Finance)

Knowledge, Skills & Experience

A thorough and deep working knowledge of Microsoft Dynamics software

Previous experience as a system administrator

Familiarity with good business practices across a range services.

Familiarity with business process flows from initial enquiry through to reporting and close off.

Experience in utilisation and/or configuration of complex software systems and familiarity with software engineering