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Data Centre Technician


(Tank Recruitment - Data Centre technician - Smart hands/Installer and 1st line support)

Data Centre Technician /Smart Hands/Installer

& 1st Line IT Support

On behalf of my client, a globally recognised company. We are currently looking to recruit a Data Centre /1st Line Support Technician, preferably with additional experience in the support and installation of IT software and hardware or work within a data centre environment including structured cabling & patching.

The successful candidates will ideally live within a 20-mile radius of Farnborough, have proven experience and preferably a valid qualification in IT, fibre optic, or network cable installation. Ideally SC clearance would be an advantage. NB; This role is part of a 24/7 shift pattern.

Duties/responsibilities include:

  • Onsite technical assistance and troubleshooting. Answering support queries via phone and email
  • Monitoring network & software status using digital monitoring software.
  • fibre optic, or network cable installation, patching & testing.
  • Installation and termination of cables, construction of ODFs and other associated activities.
  • Fluke testing to customer specifications.
  • Provide Data Centre 'Rack and Stack' services - commission and decommission servers, install and build new servers, with associated cabling
  • Provide first line support for IT queries across the business, analysing and fixing issues where appropriate or escalating when required.
  • Provide friendly, professional and effective technical support to our sites across the UK.
  • To work as part of an extended customer support team including colleagues on the support desk and in other functions.
  • To systematically troubleshoot, resolve, log and follow up on customer support cases
  • Ladder racking, pre-wiring of patch panels and equipment.
  • Installation and termination of cables
  • Understand the use of, cable and fibre test equipment, produce and analyse test documentation, and prepare reports.
  • Providing visual verifications to assist in remote troubleshooting
  • Inventorying/labelling of equipment
  • Power cycling of routers, servers and switches and soft-booting servers
  • ensure that the highest level of quality and friendliness is maintained with regards to customer support activities
  • Reporting effectively to a Supervisor on a daily, weekly and as required basis.
  • Diagnosing and rectifying technical problems and queries following first line fix criteria and where possible resolving at first call
  • Fostering good customer relationships.
  • Working in accordance with the clients and customers' Health and Safety requirements.

Essential Skills/Requirements

  • Ideally previous experience in a similar role, including diagnosing, repairing and solving Hardware, Software, Laptop, Desktop, Mobile Device & Network related issues
  • Fibre optic, or network cable installation, patching & testing.

  • Self-directed, methodical and organised in your approach to work
  • Logical in your approach to troubleshooting, problem solving and fault diagnosis.
  • Ability to take ownership of issues and follow through to resolution
  • Good team player with strong customer service focus
  • Willingness to learn with friendly, professional and flexible attitude
  • Good communication skills - excellent interpersonal skills, able to build positive relationships at all levels and with all types of people. Good communication skills - verbal and written - with clarity of expression
  • Full UK Driving license
  • Must meet SC and BPSS security clearance vetting and approval requirements.

Desirable Skills

  • A BSc Degree in Computer Science or a related field or equivalent HND/GNVQ or IT qualifications in CompTIA A+ and/or CompTIA IT Fundamentals or Microsoft qualification
  • Technical knowledge in any of the following: Microsoft Server and Microsoft Office
  • Installation and termination of cables, construction of ODF/IDF's, trunking, termination shelves, and other associated activities.

Hours: 24/7 shift rota.

Holiday: 23 days annual leave plus Bank and Public holidays (rising to 25 days)

Free onsite parking, contributory pension and life assurance schemes after qualifying period

Anticipated role commencement date: As soon as possible