Job Title: After Sales Support Administrator
Salary: £25,100 - £30,000 per annum (FTE)
Part Time: 25 hours per week (Monday to Friday, 9:30am - 3:00pm)
Location: South West England (on-site)
Overview:
We are working with a well-established UK engineering and manufacturing business seeking an After Sales Support Administrator to join their team. This role will support a busy sales and engineering department, focusing on providing technical and administrative assistance related to after-sales support for machinery products supplied both in the UK and internationally.
Key Responsibilities:
Handle incoming customer support calls and log all relevant issue details into the system.
Route enquiries to appropriate internal team members for resolution.
Manage the full warranty process, including raising service calls, coordinating the return of faulty parts, processing credits, and shipping details.
Assist in the creation and organisation of technical support documentation.
Provide general administrative support to the Engineering Office.
Ideal Candidate:
Previous experience in an administrative role, preferably within a technical, engineering, or manufacturing environment.
Strong communication and customer service skills.
Well-organised and capable of multitasking.
Confident using computer systems and office software.
A team player with a proactive approach to problem-solving.
Full UK driving licence desirable.
Benefits:
Competitive salary based on experience
Pension scheme
20 days holiday (pro rata) plus bank holidays
On-site working with a supportive team at a UK-based manufacturing facility
Opportunity to support internationally recognised products
If you're interested in a varied and engaging support role within a growing and well-regarded UK manufacturer, we'd love to hear from you.
