Technical Services Delivery Manager
Permanent - Hybrid
We're looking for a Technical Service Delivery Manager to join a leading global defence communications provider, supporting critical projects across multiple Ministry of Defence portfolios.
You'll work closely with the Programme Director to oversee the delivery and service management of high-value programmes - ensuring every aspect of performance, risk, and delivery meets both customer and contractual requirements.
What You'll Be Doing
- Provide service management oversight across SAS3, CSCS and MMM operations, ensuring the effective delivery of mission-critical satellite services.
- Manage a portfolio of projects against defined contract scopes, coordinating with cross-functional PMs in a matrix environment.
- Produce and maintain project documentation - Project Management Plans, Risk Registers, Schedules, and implementation plans.
- Ensure smooth internal service launches, with clear communication to engineering, support, and operations teams.
- Act as a technical point of contact for assigned projects, assisting with issue resolution and escalation management.
- Support service management and group planning improvements, driving through-life support efficiency.
- Represent the company at customer project and commercial meetings, maintaining strong relationships with MOD stakeholders.
- Contribute to bid writing for MOD and UK Government tenders.
- Take on leadership and mentoring responsibilities as the project management function continues to grow.
About You
- Proven project or service delivery management experience within MOD, Defence Digital, DE&S, or similar UK government environments.
- Strong technical understanding of IT networking, electronics, or satellite communication systems.
- Demonstrated ability to manage multiple high-value technical projects simultaneously.
- Excellent communication and stakeholder management skills.
- Confident decision-maker who thrives in fast-paced, high-accountability environments.
- Highly organised, with strong documentation, planning, and reporting capability.
- Must be eligible for, or hold, DV (Developed Vetting) security clearance.
- Degree in Engineering, Science, or a related discipline preferred.
