Technical Support Engineer
Location: Surrey
Type: Full-Time | Shift-Based | 24/7 Operation 4x4
Sector: Networking / Satellite Communications / Connectivity
Level: Mid-Senior DOE
Are you passionate about technology, problem-solving, and delivering exceptional customer service? Our client, a n industry leading organisation, is seeking a Technical Support Engineer to join their dynamic Support Centre.
This is a unique opportunity to work in a fast-paced, evolving environment supporting high-profile customers across a complex portfolio of network and connectivity solutions.
About the Role
As a Technical Support Engineer, you'll be a critical part of a global 24/7 support operation. You'll serve as a key escalation point on shift, provide 2nd line support, and play a hands-on role in fault investigation and resolution across diverse technical platforms. You'll be monitoring core infrastructure, mentoring colleagues, and constantly seeking ways to improve processes and customer outcomes.
Key Responsibilities
Deliver 2nd line support across a range of services: satellite networks (Ka/Ku/L Band), LTE, firewalls, customer infrastructure, and virtual environments
Investigate and resolve technical issues across IP networks, routing, RF, and remote systems
Monitor network alerts and proactively address high-usage and service-impacting events
Collaborate closely with resolver teams, internal departments, and 3rd party partners
Provide mentoring and guidance to 1st line engineers
Document procedures and contribute to knowledge sharing
Recommend system/process improvements to optimise service delivery
You'll Excel With:
Essential Skills & Experience
A strong commercial and technical mindset
Demonstrable experience in technical customer support or network operations
Strong analytical skills and the ability to troubleshoot IP and RF-related faults
Proficiency in documenting and resolving technical incidents
Ability to work independently and manage competing priorities
Desirable Experience
Prior work in satellite communications (e.g. Inmarsat, VSAT, BGAN)
Hands-on experience with Intellian, Seatel, T&T systems
Knowledge of Iridium, Thuraya, and GX networks
Understanding of network fundamentals (CCNA, JNCIA or equivalent)
Familiarity with MOD systems or secure communications protocols
What Makes This Role Exciting
Work at the heart of a mission-critical global service
Gain exposure to state-of-the-art connectivity solutions
Collaborate with a highly technical international team
Opportunities for progression and continuous learning
Be part of a culture that values autonomy, initiative, and innovation
Apply now to join a team where every shift makes a global impact.
