IT Trainer - Dynamics 365 Business Central

Contract: Initial 12-Month Contract (Scope for 2-3 Years of Work)
Location: Edinburgh (4 Days Per Week Onsite Initially) + Worldwide Travel

Overview

We are seeking an experienced IT Trainer to support the global rollout and adoption of Microsoft Dynamics 365 Business Central across multiple business units and international locations.
This is an initial 12-month contract with a strong pipeline of work expected to extend the engagement for a further 2-3 years. The successful consultant will initially be based onsite in Edinburgh four days per week, before transitioning into a role involving extensive international travel to deliver training and support users worldwide.

Key Responsibilities

• Design and deliver engaging training programmes for end users and key stakeholders on Microsoft Dynamics 365 Business Central.
• Conduct classroom-based, virtual, and one-to-one training sessions.
• Develop and maintain training materials, user guides, process documentation, and knowledge base articles.
• Support business change and user adoption activities throughout the ERP implementation lifecycle.
• Work closely with project teams, SMEs, and business stakeholders to identify training requirements.
• Deliver training across multiple international sites as part of a global rollout programme.
• Gather user feedback and continuously improve training content and delivery methods.
• Provide post-go-live support and refresher training where required.
• Assist in creating a network of super users and champions across the business.

Essential Skills & Experience

• Proven experience delivering training on Microsoft Dynamics 365 Business Central.
• Strong understanding of ERP systems, business processes, and user adoption strategies.
• Experience developing training documentation and user materials.
• Excellent presentation and communication skills.
• Ability to engage with users at all levels of an organisation.
• Experience delivering both face-to-face and remote training sessions.
• Strong stakeholder management skills.
• Willingness and ability to travel internationally on a regular basis.

Desirable Skills

• Previous experience supporting global ERP implementations.
• Knowledge of change management methodologies.
• Experience training users across Finance, Supply Chain, Operations, Procurement, or Manufacturing functions.
• Microsoft certifications relating to Dynamics 365 Business Central.